If you are experiencing any medical emergency or crisis, please call 911 or go to the nearest emergency room
Frequently Asked Questions
How soon should I expect to get a call?
Our team will first review your complaint and your medical records to gather more information you and will respond to you via a phone/video call to ask additional questions, once diagnosis is made, medication will be sent electronically to your pharmacy of choice(if needed), treatment recommendations will be made over the phone and to your patient portal account. Our team should respond to you no more than one hour.
What if I don’t get a call in a reasonable time?
Please email our customer service if you do not receive a response in two hours. Please make sure that your phone number is updated in the member profile account.
Will my insurance cover the cost of my prescription or Lab?
Most insurance will cover the cost of your prescription and labs which will be processed by your local pharmacist or lab billing service. We do not handle third party billing, we will only process your membership fee.
Who can use our services?
Our service is available to all Florida, California, New York residents, even if you are not currently in your state of residence. For example, if you are on vacation anywhere in the USA, our providers are still able to treat you and send prescriptions to you.